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Hold Your Career to a Higher Standard
Map
Open Positions
Interested in working for a leader in the healthcare community? Find out what career opportunities are currently available at ABMS (alphabetized by title).
E-mail your resume and cover letter for career opportunities to resume@abms.org. Please include the job title in the subject of your e-mail.
Communications Coordinator
REPORTS TO:
Member Services Manager
FUNCTION:
Provide communication, administrative and meeting support for Marketing & Communications department which supports over 80 meetings/committees per year. Emphasis on coordinating communications for meetings, including agenda materials, presentations and other supporting documents.
RESPONSIBILITIES:
- Support the administrative needs of the office as requested, transcribing & photocopying correspondence or other materials as needed
- Answer incoming telephone calls, directing caller to appropriate individual or answering the inquiry by providing other information as needed
- Provide exceptional customer service by answering or forwarding to the appropriate individual all customer e-mails generated from various accounts. Help determine ways to update Web content and FAQ from watching trends in customer questions. Work with Marketing staff and Webmaster to implement content
- Supports channel partners and Business Development team in customer support issues including troubleshooting by providing clear communication, both written and verbal, to customers via e-mail, phone and customer support
- Assist in preparation and distribution of materials for meeting and conference agenda books
- Staff ABMS meetings and conferences on- and off-site as needed; record and prepare materials for these events
- Assist in coordination of logistics for meetings and tradeshows; including invites, badges, reports, communications materials, conference calls, signage, etc
- Work with outside vendors to coordinate various activities
- Assist in updating lists related to ABMS activities, members, committees and projects
- Proofread and assist with publication development
- Adhere to company communications style guidelines
- Assist, edit and write communications materials, including public relations activities, newsletters and other items for ABMS Communicator's Network
- Conduct research utilizing the Internet for various projects
- Respond to Work Orders from all levels of organization as assigned by Supervisor
- Additional projects, as assigned
SKILLS AND ATTRIBUTES:
- Excellent writing, editing and proofreading skills
- Excellent skills in word processing; accurate typing skills essential
- Attention to detail
- Ability to work on multiple projects independently
- Must be able to work as part of team, fostering solid communications to achieve mission of ABMS
- Excellent customer service skills including oral and written communication
- A thorough knowledge of standard business document formats is essential
- Excellent skills in MS Office computer programs required
- Able to negotiate and coordinate outside vendors
EDUCATION, TRAINING AND EXPERIENCE:
- One to three years in communications environment, PR or marketing firm and/or equivalent experience in a professional environment
- Bachelor's Degree in journalism, communications, marketing or public relations
- Experience operating mid-volume production photocopy equipment
- Experience with Customer Relationship Management (CRM) software preferred
- Experience with graphic software (Adobe) a plus
- Customer relations experience essential. Must have excellent, professional telephone skills
HOURS:
37.5 hours per week, M-F, 8:30 a.m. - 5:00 p.m. Local travel and evening hours are required periodically.
Meetings & Events Planner
REPORTS TO:
Director of Marketing and Communications
RESPONSIBILITIES:
The Meetings & Events Planner will be responsible for all facets of ABMS meetings, conferences, retreats and tradeshows. Working with senior management (Directors, Vice President, President, Chair and Board Members) and Marketing and Communications staff, the Meetings & Events Planner will effectively plan and carry out meetings and events for the association, over 80 meetings/committees annually
- Manage meeting planning by securing appropriate hotel space, overnight room reservations, audio visual equipment and banquet orders; serve as or work with the onsite coordinator during the events; provide event orders to onsite ABMS staff; coordinate activities with the conference registrar and review billing for accuracy
- Develop, implement and achieve a successful organizational meetings strategy
- Responsible for electronic management of invitations, management and survey via means of online system (C-Vent)
- Coordinate mailings for announcements of meetings and conferences; working with copywriters to ensure message and copy is accurate
- Oversee all logistics planning of events by supervising administrative staff’s roles and responsibilities before and during the event. This includes holding status and debriefing meetings, anticipate change and able to accommodate change at a moment’s notice
- Working with Administrative staff, deliver deadlines and requirements for preparation and organization of materials for meeting agenda books and/or conference handouts
- Manage budgets for meetings and conferences, stay within budget for each event and calculate ROI for events
- Utilize electronic communications to communicate meetings and conferences including Web site postings, update as necessary
- Maintain calendars showing ABMS meetings and events and the participation of ABMS staff in preparation for and attendance at those meetings
- Help in brainstorming creative messages, promotions and themes to be used for events
- Ensure ABMS guidelines are met by all audiences
- Manage ABMS tradeshow participation including show logistics, scheduling of Business Development staff, marketing promotions at shows, pre- and post-show mailings and utilize Marketing & Communications Assistant
- Look for new and improved ways to produce high-quality, successful meetings by offering suggestions and ideas for enhancements
SKILLS AND ATTRIBUTES:
Attention to detail, excellent communication and organizational skills and superior customer service capabilities. Ability to work on multiple projects independently and work as a team with department to meet objectives of ABMS
EDUCATION, TRAINING & EXPERIENCE:
- Bachelor’s degree with emphasis in marketing, management or business
- 5-7 years experience in event planning, preference with Boards and Committees proceedings
- Certified Meeting Professional certification preferred
- Excellent word processing, spreadsheet applications, database maintenance and office organization (Word, Excel, PowerPoint)
- Online registration software a must, C-Vent preferred
- CRM Database software preferred, NetSuite preferred
- Ability to communicate with all levels of orgs – from Sr. Mgt to reps from other offices
- Will work with outside resources including meeting planning organizations. Must have good negotiation skills
HOURS:
37.5 hours per week, M-F, 8:30 a.m. to 5:00 p.m. Occasional weekends and extended hours. Some travel may be required
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